Product & Delivery Guarantee
We guarantee the delivery of a fresh, beautiful flower arrangement every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition.
In the case that the flowers are not fresh, please inform us immediately so that we are able to verify and solve the matter smoothly.
While we make every effort to deliver your order on time, we do not accept any responsibilities for late or non deliveries where no recipients or such person at the address during delivery times, incorrect address and invalid contact numbers for us to execute the orders.
|Day of Delivery||Delivery Timeslot||Cut-off Time (GMT +8)||Delivery Charge|
|Monday – Friday||9:00am – 2:00pm||4:00pm on the previous working day
*For Monday: Previous Saturday before 12:30pm
|2:00pm – 7:00pm||12 pm on the same day||Free Delivery|
|Saturday||9:00am – 6:00pm||12:30pm on the same day||Free Delivery|
We put an extra surcharge of $25 for delivering to Tuas, Gul Road, Pioneer Road, Sentosa, Marina Bay Sands, Jurong Island, Military camps as well as restricted cargo and airline areas like Airport passengers terminal & Cargo Complex, Airline Road and all PSA Ports, including Singapore cruise centres.
Due to security regulation imposed by these areas (other than Sentosa), we will require you to apply for the special delivery pass for our driver to make the delivery.
Customers may consider our Express Delivery service (within 2 hrs) in case of urgent orders. Such orders are charged at S$30. Please check with us for availability of drivers in case of express delivery.
Prior to certain holidays, please place your orders early to ensure smooth delivery. We will update on the delivery schedule and charges when applicable.
Redirection of Delivery
For subsequent attempt or redirection of orders; a surcharge of $15 is applicable. Cancellation is not allowed when the delivery has been attempted.
Cancellation & Refund Policy
Order cancellation must be done 24 hours in advance prior to delivery time otherwise a 50% cancellation fee on the sale price will be chargeable. A 5% of purchase value surcharge is applicable. Once an order is delivered, there is no cancellation allowed.
Order refunds will be completed within a period of 3 to 4 working weeks. Please note that the refund may not immediately reflect in your forthcoming card statement.
All disputes related to payment frauds must be directed to the service provider. Fraudulent transaction claims are not entertained by us.
We acknowledge the fact that it is important for the gifts to get delivered to the recipient in time. Therefore, it might sometimes be necessary to substitute a product with a similar one (of equal/higher value). These substitutions would be executed professionally with no damage to the arrangement’s presentation.
We reserve the right to alter and amend these terms and conditions from time to time at our discretion and without prior notice. At all times the copy of these terms and conditions that is listed on our website and verified by hardcopy in our office shall be considered correct and legitimate.